| Title: ACCEPTABILITY OF EMBEDDING THE FILIPINO BRAND OF SERVICE EXCELLENCE AS ELECTIVE COMPETENCY INTO THE FOOD AND BEVERAGE SERVICES NC II CURRICULUM |
| Authors: Jumar N. Pelayo and John Manuel C. Buniel |
| Abstract: This study evaluated the acceptability of embedding the Filipino Brand of Service Excellence as elective competency in the Food and Beverage Services NC II curriculum. The researcher utilized a mixed methods design to gather data from thirty-seven stakeholders. These participants included learners, trainers, assessors, and industry partners. The study used structured survey questionnaires to measure the dimensions of innovation and open-ended questions to explore stakeholder perspectives. The quantitative results indicate that the integration of the FBSE competencies is highly acceptable to all stakeholder groups. The stakeholders identified the relative advantage of the program as the highest driver for acceptance. This suggests that the FBSE competencies significantly improves the employability and industry readiness of the graduates. However, the evaluation also revealed a lower rating for curriculum complexity. The participants expressed concerns regarding the difficulty of fitting new behavioral modules into the existing technical training schedule. The qualitative narratives reveal that the FBSE competencies provides the heart and attitude of service alongside technical skills. The stakeholders perceive a holistic service advantage that benefits the trainees and the hospitality establishments. Nevertheless, the findings highlight operational friction regarding the subjective assessment of cultural values and the need for trainer upskilling. These themes indicate that while the program is necessary, its success relies on clear instructional strategies. The study concludes that the Filipino Brand of Service Excellence is an essential cultural component for modern hospitality training. It bridges the gap between mechanical service and genuine guest interaction. To address the identified challenges, the researcher proposes a structured curriculum enhancement framework. This intervention focuses on contextualized role-playing and standardized assessment rubrics. These strategies ensure that graduates are technically proficient and culturally responsive. The study recommends that training institutions adopt this framework to align their programs with actual industry expectations and national service standards. |
| Keywords: Acceptability, Filipino Brand of Service Excellence, Food and Beverage Services NC II, Curriculum Integration, Mixed-methods Research, Technical Vocational Education and Training |
| DOI: https://doi.org/10.52267/IJASER.2026.7321 |
| PDF Download |
| Publication Certificate: Download |
| Date of Publication: 19-06-2026 |
| Published Issue & Volume: Vol 7 Issue 3 May-June 2026 |